Emergency contacts

In an Emergency

In an emergency where you or someone you know is in immediate danger or at risk of harm call Triple Zero (000).

Counselling and support

If you or someone you know is experiencing mental distress there are support services who can help.


National 24/7

P: 13 11 14
W: www.lifeline.org.au

Contact lifeline if you are having a personal crisis, experiencing suicidal thoughts, or worried about a friend or family member and need immediate help.

Mental Health Line

NSW 24/7

P: 1800 011 511

The Mental Health Line provides 24 hour mental health connection and referral services and is staffed by mental health professionals. Directly link with local Mental Health Services, and to Mental Health Services in other regions throughout NSW.

Suicide Call Back Service

National 24/7

P: 1300 659 467
W: www.suicidecallbackservice.org.au

If you’re contemplating suicide, or experiencing suicidal thoughts – this service will have you in touch with a professional counsellor immediately no matter where you are in Australia. They operate 24/7 and you can call, use video chat, or chat online. They also offer resources covering issues relating to suicide, including grief.


National 24/7

P: 1800 737 732
W: www.1800respect.org.au

Confidential information, counselling and support service. Open 24/7 to support people impacted by sexual assault, domestic or family violence and abuse.

Kids helpline

National 24/7

P: 1800 55 1800
E: counsellor@kidshelpline.com.au
W: www.kidshelpline.com.au

Kids Help Line is a free helpline for children and young people aged 5 to 18. Phone counselling is available 24/7. If you’re not sure about talking to someone on the phone, or can’t get to a phone, you can use web counselling or email for less urgent contact.


W: www.reachout.com

This long-time support site for young people focuses on everything from everyday issues like friendship crises to the heavy stuff such as bullying, relationships, and identity.

Aboriginal Counselling Services

M: 0410 539 905
E: aboriginalcounselling@live.com.au

A non-government organisation that provides crisis intervention and therapeutic counselling for families, individuals and communities within New South Wales. The ACS supports and assists Aboriginal people in dealing with issues such as grief and loss, alcohol and other drug use, gambling, financial hardship, family violence, sexual abuse and self-harm. The ACS aims to provide services that are sensitive and culturally appropriate.

Men’s Referral Service

P: 1300 766 491

Takes calls from Australian men dealing with family and domestic violence matters. If your behaviour has brought you into contact with the police or courts and you’re facing issues such as an intervention order, behaviour change, anger management or access and custody, then it’s time you gave us a call.


T: 1300 789 978
W: www.mensline.org.au

MensLine online counselling, you can access free professional support, no matter where you are in Australia. Qualified counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being.


P: 1800 184 527 (3:00pm to midnight in your state, around Australia, every day)
W: www.qlife.org.au

QLife is Australia’s first nationally-oriented counselling and referral service for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. The project provides nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.

Salvo Army Hope Line

National 24/7

T: 1300 467 354

24/7 phone counselling and bereavement support.

SANE Helpline

Mon-Fri 10am-10pm

T: 1800 187 263
W: www.sane.org/services/help-centre

Peer support, counselling, support, information & referrals.


P: 1300 845 745 (12 noon to 3am, around Australia, every day)
W: www.griefline.org.au

GriefLine is Australia’s only dedicated grief telephone helpline service that provides counselling support services free of charge to individuals and families who are experiencing loss and grief. The service operates for 15 hours each day from 12 noon to 3am, 105 hours a week, 365 days a year.

WayAhead Directory

The WayAhead Directory is a comprehensive, free online database of mental health and community services in NSW. The Directory contains up-to-date information on 6000 services in NSW together with explanation of mental health jargon, fact sheets, legislation, government programs and where to get help.