Understanding and Responding to Trauma

*Note: Registration for fully funded courses open 4 weeks prior to course date

Do you support people who have experienced trauma or abuse? This course is designed for people working within the mental health and community service sectors who support people who may have experienced abuse or trauma, with a focus on abuse, in the context of human relationships.

“This course taught me how to manage trauma, avoid re-traumatisation, and the different elements of safety.”

Course details

Many people who experience mental distress have experienced trauma in their lives. Trauma can result from family dysfunction, school or workplace bullying, violence and conflict, neglect and abuse.

Trauma survivors are at risk of being re-traumatised in social service and health care settings when they are not trauma informed. Services that understand and respond effectively to the impacts of trauma risk reduce the risk of compounding the effects and creating further harm.

Who is this for?
  • Social workers
  • Mental health workers
  • AOD workers
  • Housing, homelessness and refuge workers
  • Community service workers


This course, and all of Mental Health Coordinating Council’s professional development training, can be tailor-made to your workforce and delivered at your workplace. Contact us to find out more

Course fee

MHCC Members Non-members
$409 $498

Completion options

Face-to-face Workshop
This qualification requires attendance at 2 full-day face-to-face training sessions.*

Statement of Participation
A statement of participation will be granted upon satisfactory attendance of the required training sessions.

*Subject to change. Training requirements will be confirmed upon enrolment.

Course content

  • Understand the current thinking about trauma informed care and how to apply this in the workplace.
  • Understand how to respond and support people who have experienced trauma.
  • Understand the difference between trauma-informed services and trauma therapy.
  • Identify stress responses.
  • Explore the impact of intergenerational trauma – particularly in Aboriginal communities.
  • Explore re-traumatisation in services and systems.
  • Explore strategies for preventing and managing vicarious trauma.
  • Promote safety: triggers and flashbacks, safe relationships, safe environments.