Managing Workers with Lived Experience

This training is for managers, team leaders and HR professionals who support a peer workforce and wish to build their skills to create a supportive and safe workplace.

Course details
  • Discover the many benefits peer work bring to an organisation and the people they support, including the value of knowledge gained from lived experience and storytelling.
  • Explore how to promote the use of lived experience in a way that respects peer workers and promotes their wellbeing.
  • Learn about the purpose of peer work and the principles that guide peer work practice so that these can guide your recruitment and supervision.
  • Discuss ways of responding to possible challenges such as stigma in the workplace, stress associated with the peer work role and the response of other workers.
  • Consider a variety of professional development opportunities for peer workers and build skills in having sensitive conversations about worker mental health.
Who is this for?
  • Managers of peer workers and people with lived experience
  • Team leaders
  • HR Professionals
  • People who support peer workers

Prelearning This training requires a level of assumed knowledge that is covered in Mental Health in the Workplace training. We strongly recommend you complete the Mental Health in the Workplace training before attending this course.


This course, and all of Mental Health Coordinating Council’s professional development training, can be tailor-made to your workforce and delivered at your workplace. Contact us to find out more

Course fee

MHCC Members Non-members
$232 $297

Completion Options

Face-to-face Workshops
This workshop requires attendance at 1 full-day face-to-face training session.

Statement of Participation
A statement of participation will be granted upon satisfactory attendance of the required training sessions.

Course content

  • Understanding the Peer work role
  • Opportunities for Peer workers and the organisation
  • Responding to challenges such as stigma and stress
  • Advising on professional development
  • Talking with a peer worker about their mental health