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Certificate II in Community Services – CHC22015

The Certificate II in Community Services is a stepping stone into a meaningful career in the community services or mental health workforce.  The course is fully funded by NSW Health and free for students.

What you will learn

This course is designed as a transition into work or study that builds your skills and confidence for a future career. You will come away with knowledge and practical skills in these areas:

  • effective communication and decision making skills
  • using workplace technology
  • managing relationships and interactions in the workplace
  • organising and managing your daily work activities
  • managing stress at work
  • working in a trauma-informed way
  • supporting people who are in mental distress
Who is this for?

This course is open to anyone wishing to attend, but we particularly encourage people with a lived experience of mental health conditions and carers who are looking to return to work or study.

The Certificate II in Community Services is your first step into a career in a range of areas, including Personal Care Assistant, Care Worker, Support Worker, Home Helper, Reception front desk staff or Assistant Community Services Worker.

Supportive learning environment

All our students are offered one-on-one student support throughout the program. We provide a welcoming environment, offer group study support and will be at your side when things get hard and to celebrate successes.

This course is a pathway into the Certificate IV in Mental Health Peer Work – CHC43515.

Before starting the course students are asked to attend an information session as part of the registration process. More information will be provided at the enrolment stage.

Entry Requirements

  • There are no entry requirements for this qualification.
  • An online Language Literacy and Numeracy skills assessment is required before enrolment can be confirmed in this course.
  • Students will need regular access to the internet to complete this course.
  • Must be over 18 years of age

See Learner Handbook for further details

Course Delivery

Face-to-face
This qualification requires attendance at 14 full-day face-to-face workshops, 2 consecutive days every fortnight.
Students must also attend three additional trainer support days.
The course will be run over 5 months.

Supported self-paced learning
Students will be required to self-pace their course work between the face to face sessions.

Units of Competency

This qualification has 9 units of competency.
Please find below the 5 core units as well as the 4 elective units we will be offering in this course:
Core units
CHCCOM001 Provide first point of contact skills
CHCCOM005 Communicate and work in health or community-services sector
BSBWOR202 Organise and complete daily work activities
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety
Elective units
FSKOCM07 Interactive effectively with others at work
BSBWOR201 Manage personal stress in the workplace
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCMHS007 Work effectively in trauma-informed care

Qualification fees

This qualification is free. There is no cost to students as all places have been funded by the NSW Ministry of Health.