Trauma-Informed Care and Practice (TICP)

  • Trauma Informed Care and Practice (TICP) is an approach which recognises and acknowledges trauma and its prevalence, alongside awareness and sensitivity to its dynamics, in all aspects of service delivery.
  • TICP is grounded in and directed by a thorough understanding of the neurological, biological, psychological and social effects of trauma and interpersonal violence and the prevalence of these experiences in persons who receive mental health services. It involves not only changing assumptions about how we organise and provide services but creates organisational cultures that are personal, holistic, creative, open and therapeutic. A trauma based approach primarily views the individual as having been harmed by something or someone.
  • TICP is a strengths-based framework that is responsive to the impact of trauma, emphasising physical, psychological, and emotional safety for both service providers and survivors; and creates opportunities for survivors to rebuild a sense of control and empowerment.
  • TICP is a practice that can be utilised to support service providers in moving from a caretaker to a collaborator role, where services represent a 'new generation' of transformed mental health and allied human services organisations and programs which serve people with histories of violence and trauma.

When a human service program seeks to become trauma informed, every part of its organisation, management, and service delivery system is assessed and modified to ensure a basic understanding of how trauma impacts the life of an individual who is seeking services.

Trauma is an almost universal experience of public mental health and substance abuse consumers; the need to address it has become essential for the growth and recovery of trauma survivors.

Shirley Havenga, Community Psychiatric Clinic, Seattle, 2010

Transformational outcomes can happen when organisations, programs, and services are based on an understanding of the particular vulnerabilities and/or triggers that trauma survivors experience (that traditional service delivery approaches may exacerbate) so that these services and programs can be more supportive, effective and avoid re-traumatisation.

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