Chapter 18 : Useful Contacts
This chapter lists the contact details of organisations referred to throughout this manual, as well as additional contacts which may be useful.
NOTE that some details may have changed since this chapter was written - A updated version is currently being prepared
Legal Services
Mental Health Services and Support Organizations
Employment Services
Complaints Organisations
Freedom of Information and Privacy Organisations
Accommodation Services
Guardianship and Protection
Legal
Administrative Decisions Tribunal
The main role of the Administrative Decisions Tribunal (ADT) is to review administrative decisions of NSW government agencies. The ADT is also responsible for conducting hearings into a range of other matters.
Level 15, 111 Elizabeth Street
Sydney NSW 2000
Phone: (02) 9223 4677
Free Call 1800 060 410
TTY: (02) 9235 2674
Fax: (02) 9233 3283
Web: www.lawlink.nsw.gov.au/adt.nsf/pages/index
Community Justice Centres
Community Justice Centres (CJCs) provide mediation and conflict management services to help people resolve their own disputes. The service is free, confidential, voluntary, timely and easy to use.
Level 8, 8-12 Chifley Square
Sydney NSW 2000
Phone: (02) 9228 7455
Fax: (02) 9228 7456
Email: cjc_info@agd.nsw.gov.au
Web: www.lawlink.nsw.gov.au/cjc.nsf/pages/index
Department of Community Services
DoCs is the largest community services organisation in the southern hemisphere. They work with community partners and the community to help protect and care for children; coordinate welfare services to help people affected by disasters; fund community agencies to ensure services are provided: to prevent child abuse and neglect, to care for and support children, to support community development in disadvantaged communities, to support vulnerable individuals and families and the homeless, and for child care. They develop plans to ensure that vulnerable families and individuals have access to a range of community services; they provide emergency financial assistance to vulnerable families with children and to young people in care; they provide care and support for children who cannot live with their families; they provide and regulate adoption services; they regulate child care services; and they develop standards with other service providers for out-of-home accommodation for young people under 16 and monitor these standards.
Ministerial Office
Level 25, 9 Castlereagh Street
Sydney NSW 1044
GPO Box 5070
Sydney NSW 1044
Hotline: 132 111
Phone: (02) 9228 5360
Fax: (02) 9228 5366
Email: carmel.tebbutt@juvjus.minister.nsw.gov.au
Web: www.community.nsw.gov.au
LawAccess NSW: The Pro Bono Scheme
LawAccess NSW is a free service providing a single point of access to legal and related assistance services in NSW.
PO Box 620
Parramatta NSW 2124
Phone: 1300 888 529
TTY: 1300 889 529
Web: www.lawaccess.nsw.gov.au
You can also download an application form for the Pro bono Scheme at www.lawsociety.com.au/legalhelp
Law Society of NSW
The Society provides accessible and effective legal services to members of the public by: referral to legal service providers and agencies; referral to non-legal agencies; providing legal information; providing legal advice where appropriate; providing legal assistance in urgent circumstances.
170 Phillip Street
Sydney NSW 2000
Phone: (02) 9926 0333
Fax: (02) 9231 5809
Email: lawsociety@lawsocnsw.asn.au
Web: www.lawsociety.com.au
Legal Access Information Centre
LIAC is a state-wide service providing free access to information about the law through the State Library and NSW public libraries, including Public Library LIACs.
State Library of NSW
Macquarie Street
SYDNEY NSW 2000 Australia
Phone: (02) 9273 1414
Fax: (02) 9273 1255
TTY: (02) 9273 1541
Email: library@sl.nsw.gov.au
Web: http://liac.sl.nsw.gov.au/
Legal Aid Commission
The NSW Legal Aid Commission is established under the Legal Aid Commission Act 1979 of NSW and is an independent statutory body. Legal Aid provides legal aid and other legal services to disadvantaged people.
Head Office:
Ground Floor, 323 Castlereagh Street
SYDNEY NSW 2000
PO Box: K847
Haymarket 1238
DX 5 SYDNEY
Phone: (02) 9219 5000
Fax: (02) 9219 5935
TTY: (02) 9219 5037
Under 18: 1800 10 18 10
Web: www.legalaid.nsw.gov.au
Mental Health Advocacy Service
The MHAC provides legal representation to people in the following types of hearings: all patients appearing before magistrates in psychiatric hospitals; temporary patients appearing before the Mental Health Review Tribunal (MHRT) to have their order extended; temporary patients appearing before the MHRT to be made continued treatment patients; temporary and continued treatment patients appearing before the MHRT to have a Protective Estates Act order made; forensic patients appearing before the MHRT; and incapable persons appearing before the Guardianship Tribunal (subject to request).
Level 4, 74-76 Burwood Road
BURWOOD NSW 2134
Phone: (02) 9745 4277
Web: www.lawlink.nsw.gov.au/lac/lac.nsf/pages/
Mental Health Review Tribunal
The MHRT is an independent body established by the NSW Mental Health Act 1990. It upholds the civil and legal rights of people with mental illness and works to ensure they receive the best possible care in the least restrictive environment. The Tribunal reviews case management plans proposed by psychiatric case managers and hospital staff. It does not prescribe drugs or treatments. The Tribunal conducts hearing and collects evidence from consumers, mental health workers and other interested people.
Building 40 Digby Road
Gladesville Hospital
Gladesville NSW 2111
PO Box 2019
Boronia Park NSW 2111
Phone:(02) 9816 5955
Free Call: 1800 815 511
Fax: (02) 9817 4543
Email: mhrt@mhrt.nsw.gov.au
Web: www.mhrt.nsw.gov.au
National Association of Community Legal Centres
NACLC is the association of state community legal centre organisations in Australia. Member organisations represent around 160 community legal centres nationally.
Welfare Rights and Legal Centre
PO Box 337
Civic Square ACT 2608
Phone: 02 6257 2931
Fax: 02 6257 4801
Email: naclc@fcl.fl.asn.au
Web: www.naclc.org.au/
NSW Attorney General s Department
The NSW Attorney General's Department manages NSW courts, tribunals, laws and justice programs.
Attorney General's Department of NSW
Goodsell Building
8-12 Chifley Square
Sydney NSW 2000
GPO Box 6
Sydney NSW 2001
Switchboard: (02) 9228 7777
Community Relations Divison: 1800 684 449 or (02) 9228 7484
Fax: (02) 9228 8608
TTY: (02) 9228 7733
Email: director_crd@agd.nsw.gov.au
Web: www.agd.nsw.gov.au/
Web: www.lawlink.nsw.gov.au/agd
Public Interest Advocacy Centre
PIAC is an independent, non-profit legal and policy centre. Using its legal and policy skills, PIAC makes strategic interventions in public interest matters to foster a fair, just and democratic society and to empower citizens, consumers and communities.
Phone: (02) 8898 6500
Fax: (02) 8898 6555
Email: piac@piac.asn.au
Web: www.piac.asn.au
Supreme Court of NSW
Equity Division Protective
Level 15, Piccadilly Tower
133 Castlereagh St
Sydney NSW 2000
Phone: (02) 9265 3131
Fax: (02) 9265 1428
Email: Supreme_Court@agd.nsw.gov.au
Web: www.lawlink.nsw.gov.au/sc
Complaints Organisations
The Australian Medical Association
The Australian Medical Association is an organisation whose members are registered medical practitioners and medical students.
42 Macquarie Street
Barton ACT 2600
PO Box 6090
Kingston ACT 2604
Phone: (02) 6270 5400
Fax: (02) 6270 5499
Email: ama@ama.com.au
Web: www.ama.com.au/
The NSW Medical Board
Provides information on making complaints and access to medical records.
PO Box 104
Gladesville NSW 1675
Phone: (02) 9879 2200
Fax: (02) 9816 5307
Email: nswmb@nswmb.org.au
Web: www.nswmb.org.au
Commonwealth Ombudsman
Handle similar types of complaints as the NSW Ombudsman but on a national level.
7/477 Pitt Street
Sydney NSW 2000
GPO Box K825
Sydney NSW 2000
Phone: (02) 9218 3000
Phone Toll Free: 1300 362 072
Fax: (02) 9211 4402
Email: ombudsman@ombudsman.gov.au
Web: www.ombudsman.gov.au
Community Justice Centres
CJCs contribute to the safety and harmony of communities by improving individual, group and community responses to, and resolution of, conflict. They provide quality mediation and conflict management services for metropolitan and regional New South Wales. Their services are free, confidential, impartial, accessible and voluntary.
The services provided by CJCs include:
- Mediation;
- Conflict Management
- Dispute Counselling;
- Facilitation;
- Technology Assisted Mediation (TAM);
- Community Education.
http://www.cjc.nsw.gov.au/lawlink/community_justice_centres/ll_cjc.nsf/pages/CJC_aboutus
Disability Discrimination Legal Centre
The Centre works across NSW for people with any type of disability. Friends, family members or advocates who want to stop disability discrimination can also use the Centre.
Level 2, 52 Pitt Street
Redfern NSW 2016
PO Box 989
Strawberry Hills NSW 2012
Phone: (02) 9310 7722
Free Call: 1800 800 708
TTY: 02 9310 4320
TTY Free Call: 1800 644 419
Fax: (02) 9310 7788
Email: info@ddlcnsw.org.au
Web: www.ddlcnsw.org.au
Health Care Complaints Commission
HCCC deals with complaints relating to health practitioners and health services; takes prosecution action in Tribunals and Professional Standards Committees; publishes and distributes information on the complaints process and outcomes; monitors, identifies and advises on trends in complaints then recommends policy changes; and consults with groups
Level 13, 323 Castlereagh Street
Sydney NSW 2000
Phone: (02) 9219 7444
Free Call: 1800 043 159
Email: hccc@hccc.nsw.gov.au
Web: www.hccc.nsw.gov.au/
Patient Support Officers:
Penrith/Blue Mountains: (02) 4724 3870
Western Sydney: (02) 9881 1506
South Eastern Sydney: (02) 9382 8129
Northern Sydney: (02) 9926 8184
South Western Sydney: (02) 9828 5710
Central Sydney: (02) 9395 2028
Newcastle/Hunter: (02) 4985 3143
Rural or remote areas: 1800 043 159
Human Rights and Equal Opportunity Commission
HREOC can investigate a range of matters including discrimination on the grounds of race, colour or ethnic origin, racial vilification, sex, sexual harassment, marital status, pregnancy, and disability.
Level 8, Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
GPO Box 5218
Sydney NSW 2001
Phone: (02) 9284 9600
Complaints Infoline: 1300 656 419
Privacy Hotline: 1300 363 992
General enquiries and publications: 1300 369 711
TTY: 1800 620 241
Fax: (02) 9284 9611
Email: complaintsinfo@humanrights.gov.au
Web: www.humanrights.gov.au
National Disability Abuse and Neglect Hotline
1800 880 052
TTY: 18000 301 130
NRS: 1800 555 677
TIS: 131 450
The NSW Anti-Discrimination Board
The Anti-Discrimination Board was set up in 1977 to administer the Anti-Discrimination Act (NSW). It investigates and conciliates complaints of discrimination, harassment and vilification. The Board is impartial in this process. It does not take sides. The Board tries to help both parties involved come to an agreement about how the problem can be resolved.
It informs and educates the people of NSW, employers and service providers about their rights and responsibilities under anti-discrimination law. It makes recommendations to the government about amendments to anti-discrimination law.
PO Box A2122
Sydney South 1235
Level 17, 201 Elizabeth Street
Sydney NSW 2000
Phone: (02) 9268 5555
Enquiry Service and Employers Advisory Service: (02) 9268 5544
TTY: (02) 9268 5522
Free Call: 1800 670 812
Fax: (02) 9268 5500
Web: www.lawlink.nsw.gov.au/adb
National Disability Complaints Resolution & Referral Service
The CRRS is a service that investigates complaints about Commonwealth funded disability employment and advocacy services. If you have a problem at work or with an advocacy service and need some help making a complaint, the CRRS can help. Some of the problems the CRRS can help you with are:
- Problems with your pay
- When you are not getting the support you need to do your job properly
- When you are having problems with someone you work with
- When your advocate won t help you
Mail: Locked Bag 2705,
Strawberry Hills NSW 2012
FREECALL 1800 88 00 52
TTY: 1800 301 130
The National Relay Service: 1800 555 677
Fax: (02) 9318 1372
Telephone Interpreter Service: 131 450
Website: www.pwd.org.au/crrs.html
NSW Department of Health
The NSW Department of Health is responsible for providing health care to the people of NSW. It also funds public health services, develops policy, supports the statutory role of the Minister for Health, manages public health issues, and monitors the performance of the health system.
73 Miller Street
North Sydney NSW 2060
Locked Mail Bag 961
North Sydney NSW 2059
Phone: (02) 9391 9000
Phone: (02) 9242 5884
TTY: (02) 9391 9900
Fax: (02) 9391 9101
Principal Official Visitor
Mental Health Branch
NSW Department of Health
73 Miller Street
North Sydney NSW 2060
Phone: (02) 9391 9953
Fax: (02 9391 9041
Email: nswhealth@doh.health.nsw.gov.au
Web: www.health.nsw.gov.au
NSW Ombudsman
The NSW Ombudsman deals with complaints about the public sector and with provisions of community services, among other things.
Level 24, 580 George Street
Sydney NSW 2000
Phone: (02) 9286 1000
Free Call: 1800 451 524
TTY: 02 9264 8050
Fax: 02 9283 2911
E-mail: nswombo@ombo.nsw.gov.au
Web: www.nswombudsman.nsw.gov.au/
Official Visitor's Hotline
People with Disability Australia
People with Disability Australia Incorporated (PWD) is a national peak disability rights and advocacy organisation.
52 Pitt St
Redfern NSW 2016
PO Box 666
Strawberry Hills NSW 2012
Phone: (02) 9319 6622
Free Call: 1800 422 015
TTY: (02) 9318 2138
TTY Toll Free: 1800 422 016
Fax: (02) 9318 1372
Email: pwd@pwd.org.au
Web: www.pwd.org.au/
The National Disability Abuse and Neglect Hotline
Locked Bag 2705
Strawberry Hills 2012
Ph: 1800 880 052
Fax: (02) 9318 1372
TTY: 1800 301 130
Email: enquiries@disabilityhotline.org
FOI and Privacy
Freedom of Information Unit
NSW Premier s Department
Phone: (02) 9228 4441
Web: www.premiers.nsw.gov.au
National Health and Medical Research Council
NHMRC consolidates within a single national organisation the often independent functions of research funding and development of advice.
Office of NHMRC (MDP 100)
GPO Box 9848
Canberra ACT 2601
Phone: (02) 62891 555
Free Call: 1800 020 103
Web: http://www.health.gov.au/nhmrc/http://www.health.gov.au/nhmrc/
Office of the Federal Privacy Commissioner
The Office of the Federal Privacy Commissioner is an independent Office which has responsibilities under the federal Privacy Act 1998 (Commonwealth).
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
TTY: 1800 620 241
Fax: (02) 9284 9666
E-mail: privacy@privacy.gov.au
Web: www.privacy.gov.au/
Office of the NSW Privacy Commissioner
Privacy NSW is the Office of the NSW Privacy Commissioner. Its role is to promote and protect the right to privacy by: advising individuals, government agencies and business organisations on what action they can take to protect the right to privacy; assisting New South Wales Government agencies to comply with their obligations under the Privacy and Personal Information Protection Act; researchingsignificant development in policy, law and technology which have an impact on privacy and making reports and recommendations to relevant authorities; investigating, and where possible conciliating, complaints about breaches of privacy; and answering enquiries and educatingthe community about privacy issues.
Level 17, 201 Elizabeth Street
PO Box A123
Sydney South NSW A1235
Phone: (02) 9268 5588
Fax: (02) 9268 5501
Email: privacy_nsw@agd.nsw.gov.au
Web: www.lawlink.nsw.gov.au/pc.nsf/pages/index
Mental Health Services and Support
Alliance To Improve Mental Health Services
The Alliance advocates for equity, access, participation and rights in service provision for mental health care; better opportunities for consumers/carers participation in decisions affecting their lives; improved treatment, rehabilitation and support for people with mental health problems and disorders and their families. They also exist to educate the community to lessen the impact of stigma associated with mental illness; and achieve optimum transparency among consumers, carers, service providers and policy makers to work together as partners in an atmosphere based on ethics and trust.
PO Box 31
South West Rocks NSW 2431
Phone/Fax: (02) 6566 6026
Email: hui@midcoast.com.au
Anxiety Disorders Alliance inc. (ADA) Obsessive Compulsive Disorder (OCD) Support Groups and Triumph Over Phobias (TOP) Self Help Groups (A standing Committee of the Mental Health Association NSW).
ADA is an organisation for people suffering from and affected by anxiety disorders and phobias. Support groups exist in several NSW regions. The support groups are held in a very relaxed atmosphere with sufferers and carers attending. The Self Help Group, TOP - is a structured self-exposure program. Groups meet weekly in a relaxed environment of advice and encouragement that enables people with OCD and phobias to learn to eventually react in a controlled way to their obsessions.
PO Box 166
Penshurst NSW 2222
Phone: OCD - (02)9570 4519 or 1800 626 055
Phone: TOP: (02)9570 4126 or 1800 626 077
Fax: (02)9579 3672
Email: jleitch@mentalhealth.asn.au
Association of Relatives and Friends of the Mentally Ill
ARAFMI aims to provide mutual support education and advocacy to relatives and friends of the mentally ill, and has branches and local support groups that operate throughout NSW. Services include advocacy, newsletter, library, and a business hours information, support and referral Helpline. ARAFMI aims to promote a better understanding of mental illness among the general public.
47-49 Wicks Road
North Ryde NSW 2113
Phone: (02) 9887 5897 (Admin)
Helpline: (02) 9805 1883 (
Fax: (02) 9887 5766
Email: arafmi@webtime.com.au
Web: users.webtime.com.au/arafmi
ARAFMI Central
PO. Box 6059
Kincumber NSW 2250
Ph: (02) 4369 4233
Fax: (02) 4363 1069
Email: cccarafmi@tac.com.au
ARAFMI Illawarra
1 Aitcheson Street
Wollongong NSW 2526
Ph: (02) 4254 1699
Fax: (02) 4254 1696
Email: arafmi@yahoo.com
ARAFMI Newcastle
15 Church St
Newcastle NSW 2303
Ph: (02) 4929 5894
Fax: (02) 4926 1918
Email: arahun@bigpond.com
ARAFMI Wingecarribee
PO Box 648
Bowral NSW 2576
Ph: (02) 4871 3343
Fax: (02) 4861 6313
The Australian Drug Foundation
ADF is an independent, non-profit organisation that has worked for over 40 years to prevent and reduce alcohol and other drug problems in the Australian community.
409 King Street
West Melbourne VIC 3003
Phone: (03) 9278 8100
Fax: (03) 9328 3008
Email: adf@adf.org.au
Web: www.adf.org.au
Australian Drug Information Network
ADIN provides a central point of access to quality Internet-based alcohol and drug information provided by prominent organisations in Australia and Internationally.
Web: www.adin.com.au
Banks House Support Group
Banks House is a support group for family and friends of people with a mental health problem. The group has an extensive library of books, videos and audio cassettes. The Mental Health Carers Support Group meets Tuesday from
PO Box 122
Yagoona NSW 2199
Phone: (02) 9646 1680
Baptist Community Services
Baptist Community Services provide community support services and family services. Community support services enable people to remain in their home by providing services to the frail aged and those with physical, intellectual or psychiatric disabilities. These services include: supported employment for people with psychiatric disabilities, outreach to homeless and unemployed people with psychiatric disabilities, in-home and recreational respite for carers of people with dementia or a disability, in-home and in-community support for people with a disability and the frail aged - Neighbour Aid, personal care, domestic assistance, peer support and recreational programs, transport to medical appointments and social activities. Home modification and maintenance services and opportunity shops.
Family Services provide services to support healthy family functioning and address issues which place the family system under stress including: counselling in 18 centres in NSW, support to families in crisis and family education through its Family Intervention Services programs, Supported Accommodation to youth at risk and Childcare through Long Day Care and Pre-school.
157 Balaclava Road
Marsfield NSW 2122
Phone: (02) 9941 6000
Fax: (02) 9878 8779
Email: corporate@bcs.org.au
Website: www.bcs.org.au
Beyond Blue
A web site providing information on depression and its treatment.
Billabong Clubhouse
Billabong Clubhouse provides a psychosocial rehabilitation service for adults suffering from mental illness. The program is relationship and work centred where members and staff work together to achieve positive vocational and social outcomes for members and the whole Clubhouse. Clubhouse is a community committed to each other s success. The Clubhouse is based on a guaranteed right to a place to come, to meaningful relationships, meaningful work, and a place to return to.
6 Darling Street
Tamworth NSW 2340
Ph: (02) 6766 9960
Fax: (02) 6766 9360
Email: bclubhouse_2@optusnet.com.au
Blue Mountains Community Resource Network
BMCRN is a peak organisation for Blue Mountains community organisations. Our actions are founded on social justice and community development principles. The Network has a generalist community development project, a migrant project and a disability issues project. The Network convenes the Blue Mountains Community Interagency and resources working parties on local issues such as mental health, affordable housing and access and equity. RAMI Raising Awareness of Mental Illness facilitates communication between local NGOs and mental health services, puts on community education seminars, lobbies for better services and develops networks to develop more inclusive access to services for people recovering from mental illness. RAMI meets every 6 weeks.
PO Box 152
Lawson NSW 2783
Phone: (02) 4759 3599
Fax: (02) 4759 3299
Email: mary.mcrn@bigpond.com
Blue Mountains Food Service Inc
BMFS provides services to people recovering and living with mental illness. (eg Meals on Wheels, Frozen meals and Village Restaurants.) It now has a mental health access worker coordinating lunches and activities for people with a mental illness. The service works with local groups who provide social and recreational activities.
The Cottage
Bodginton Drive
Wentworth Falls NSW 2782
Phone: (02) 4757 2811
Fax: (02) 4757 2833
Blue Pages
A website providing information on depression resources in Australia.
Centacare Ageing and Disability Services
Centacare Ageing and Disability Services provides services for people living with a mental illness across Southwest Sydney. Community Aged Packages are provided specifically for people from a non-English speaking background, who are financially disadvantaged and have a mental illness who live in the Fairfield and Liverpool Local Government areas.
PO Box 419
Liverpool BC NSW 1871
Phone: (02) 9821 3499
Fax: (02) 9821 3109
Email: Michael.King@centacare.aust.com
Club Speranza
Club SPERANZA is a mental health consumer and suicide issues support and advocacy group. It is the active arm of the Australian Mental Health Suicide Consumer Alliance Inc.
PO Box 96
Neutral Bay NSW 2089
Phone: (02) 9908 1233
Fax: (02) 9908 1244
Mobile: 0415 709 931
Email: speranza@bigpond.com
Website: www.clubsperanza.com
Co.As.It.
Co.As.It offers specialist services by professionally trained Italian speaking social workers and psychologists. The CO AS IT Mental Health Program aims to provide a comprehensive and integrated mental health service that is specific to the cultural and linguistic needs of the Italian community.
Casa d Iltalia, 67 Norton Street
Leichhardt NSW 2040
Phone: (02) 9564 0744
Fax: (02) 9569 6648
Email: enquiry@coasit.org.au
Web: www.coasit.org.au
Community Consultative Committees
CCCs are voluntary coalitions of representatives of consumers and carers from government and non-government mental health organisations. They provide a forum for exchange of information relevant to mental health, ensure the National Mental Health Plan guidelines are implemented and evaluated. Contact MHCC for details of your local committee.
Armidale CCC
Belvedere
151 Kirkwood Street
Armidale NSW 2350
Phone: (02) 6772 6283
Fax: (02) 6776 4900
Bankstown Mental Health CCC
Bankstown Community Health Centre
Level 4/ Compass Fetherstone Street
Bankstown NSW 2200
Ph: (02) 9792 1979
Fax: (02) 9796 7532
Campbelltown CCC
6 Browne Street
Campbelltown 2560
Ph: (02) 4629 5400
Email: narelle.heywood@swsahs.nsw.gov.au
Central Sydney CCC
159 Livingstone Road
Marrickville NSW 2204
Ph: (02) 9564 2122
Fax: (02) 9564 1167
Email: pshaecken@mar1.ch.cs.nsw.gov.au
Coffs Harbour CCC
Northwood
6 East West Road
Valla NSW 2448
Ph/Fax: (02) 6569 532
Inner City CCC
133 Cathedral Street
Woolloomooloo NSW 2011
Ph: (02) 9356 3886
Email: geodib@bigpond.com
Liverpool/Fairfield CCC
73 Koonoona Avenue
Villawood NSW 2163
Ph: (02) 9689 6554
Email: janette.dubuissonperrine@osr.nsw.gov.au
Macleay CCC
C/- 48 Wide Street
Kempsey NSW 2440
Ph: (02) 6562 6732
Fax: (02) 6562 6732
Email: silvercloud@bigpond.com
Mid Western CCC
Bloomfield Hospital
Forest Road Orange NSW 2800
Ph: (02) 6360 8000
Mudgee CCC
PO Box 29
Mudgee NSW 2850
Ph: (02) 6372 6455
Northern Beaches CCC
Northern Beaches Consumers Office
PO Box 465
Manly NSW 1655
Ph: (02) 9976 9602
Fax: (02) 9976 9663
Email: dcasey@doh.health.nsw.gov.au
Northern Sydney Area Mental Health CCC
137 Burns Bay Road
Lane Cove
Port Macquarie Base Hospital CCC
9 Talara Place
Lake Cathie 2445
Ph: (02) 6586 3053
Fax: (02) 6584 8532
St. George CCCC
C/- Consumer Office
Hurstville Mental Health
34 Woniora Rd
Hurstville 2220
Ph: (02) 9570 0500
Fax: (02) 9570 0511
South Eastern Consumer Network CCC
130 Garden Street
Maroubra 2035
Ph: (02) 9366 8711
Fax: (02) 9366 8754
Tamworth CCC
Dean House
Tamworth Base Hospital
Corner of Deans and Johnston Streets
Tamworth 2340
Ph: (02) 6761 9474
Fax: (02) 6766 4923
Email: yfreestone@doh.health.nsw.gov.au
Taree Community Health CCC
High Street
Taree NSW 2430
Ph: (02) 6551 0826
Tenterfield CCC
106 Martin Street
Tenterfield 2372
Ph: (02) 6736 4134
Email: lisa106@ozemail.com.au
Tweed Valley CCC
219 Gibson Street
Kingscliffe NSW 2482
Ph: 6674 5084
Fax: (07) 5524 9732
Email: trvcc@hotmail.com
Wingecarribee CCC
c/-Community Participation Office
Bowral Hospital
Bowral Street
Bowral NSW 2576
Ph: (02) 4861 0287
Fax: (02) 4861 0372
Email: gillian.holt@swsahs.nsw.gov.au
COMPEER
Matches caring, sensitive and trained volunteers in one-to-one friendships with adults living with a mental illness.
PO Box 5
Petersham NSW 2049
Phone: (02) 9560 8666
Fax: (02) 9564 2097
Email: compeer@vinnies.org.au
COMPEER Illawarra
Recruit screen train and match volunteers with professionally referred adults receiving mental health care. Volunteers give 4 hours a month for a minimum of one year if possible. Volunteers and their Compeer friend share time doing activities that they both enjoy and can afford, shopping, picnicking, movies etc. Compeer Illawarra has a group social recreational program. Volunteers choosing the social recreational group can volunteer for a few hours once a week or once a month for as long as they want. Male and female volunteers are wanted from all ages (18+).
PO Box 1174
Wollongong NSW 2500
Phone: (02) 4254 9337
Fax: (02) 4226 9736
Email: jane.crowe@centacare.woll.catholic.org.au
The Depressive and Mood Disorders Assoc.
The group's aim is to support and help people to understand the nature of depression and manic depressive disorder, and offer constructive information on ways to cope.
2/29 Station Street
Petersham NSW 2049
Phone: (02) 9816 5688
Phone Toll Free: 1800 674 200
Fax: (02) 9569 4349
Disability Advocacy Network
DAN provides advocacy services to people who have a disability, their family and carers in the Riverina and Murray South West Slopes, Southern Tablelands and Central Murrumbidgee. DAN compromises representatives from consumer groups, people with an intellectual disability, physical disability, family members and carers. DAN also has on outreach program. DAN provides individual/self and group advocacy, systemic advocacy, community education and promotion of community development, consumer training support, counselling, referral and information.
22 Peter Street
Wagga Wagga NSW 2650
Phone: (02) 6921 9225
Outreach: 1800 250 292
Fax: (02) 6921 7140
Email: dan@one.net.au
Doña Maria Pre and Post Natal Support Network
A state-wide community support project across metropolitan, regional and rural settings that provides support to women who are experiencing post natal mood disorders and their families.
16 Moore Street
Strathfield NSW 2135
Phone: (02) 9747 1568
Helpline: 1300 555 578
Fax: (02) 9747 5223
Email: dona.maria@stjohnofgod.org.au
Dympna House
Provides services to assist children, adolescents and adults affected by all forms of child sexual assault, including incest.
PO Box 22
Haberfield NSW 2045
Phone: (02) 9797 6733
Phone Toll Free: 1800 654 119
Fax: 9716 5100
Email: info@dympnahouse.asn.au
GROW
GROW is a program of recovery and personal growth using a group method; in a caring and sharing community.
PO Box 64
Petersham NSW 2049
Phone: (02) 9569 5566
Fax: (02) 9564 6173
Email: grownsw@dot.net.au
GROW North Coast Community Centre
Originally established to help improve the mental health of the community in the Northern Rivers area of NSW. It is responsible for the support and nurturing of 17 GROW groups in the Far North Coast and New England areas.
Suite No. 2/15 Molesworth Street
Lismore NSW 2480
Phone: (02) 6621 3737
Fax: (02) 6621 2140
Hornsby Ku-Ring-Gai Lifeline AND Community Aid
This service provides telephone counselling, face-to-face services, emergency relief, Community Aid support for people who are older and frail, younger people with disabilities and carers.
4 Park Avenue
Gordon NSW 2072
Phone: (02) 9498 8805
Crisis Line: 131114
Fax: (02) 9498 2338
Email: hk_lifeline@bigpond.com
Hornsby Ku-Ring-Gai Lifeline and Community Aid
Telephone counselling, face-to-face services, emergency relief, Community Aid support for people who are older and frail, younger people with disabilities and carers.
4 Park Avenue
Gordon NSW 2072
Ph: (02) 9498 8805
Fax: (02) 9498 2338
Crisis Line: 131114
Email: hk_lifeline@bigpond.com
Illawarra Mental Health Centre
PO Box 52
Shellharbour Square NSW 2529
Phone: (02) 4295 2543
Fax: (02) 4297 6410
Email: marons@iahs.nsw.gov.au
Website: www.iahs.nsw.gov.au
Interchange Respite Care (NSW)
A peak body representing respite support providers for people with disabilities across
Carrington Centre,
2 Carrington Square
Campsie NSW 2194
Phone: (02) 9789 1348
Fax: (02) 9789 3081
Email: admin@interchangensw.com.au
Jewishcare
Assists refugees and those who suffer as a result of disability or disadvantage and provides practical and therapeutic services focused on the urgent needs of the Jewish community.
Fischl House,
4A Nelson Street
Woollahra NSW 2025
Phone Toll Free: 1300 133 660
Fax: (02) 9302 8001
Email: c.gil-munoz@jewishcare.com.au
Lake Macquarie Clubhouse Inc.
PO Box 3028
Glendale NSW 2285
Phone: (02) 4965 8454
Fax: (02) 4965 8371
Email: lmci@hotkey.net.au
Website: www.lakemacquarieclubhouse.cjb.net
Life Without Barriers
Assists the personal development and enhances quality of life for people with a disability and provides support to their families and carers so that they can live with dignity, respect and acceptance in the community.
Cnr Parry and Smith Streets
Newcastle West NSW 2302
Ph: (02) 4929 1605
Fax: (02) 4927 5113
Email: minkston@lwb.org.au
Website: www.lwb.org.au
Lifeline
24 hour, seven days per week telephone counselling service. Offers several specialised services, including Youth Line, telephone crisis and face-to-face counselling free of charge to consumers.
53 Regent Street
Chippendale NSW 2010
Phone: (02) 9951 5577 or (02) 9951 5515
Fax: (02) 9951 5511
Email: lifelinesyd@wesleymission.org.au
Web: www.lifeline.org.au
Lifeline, Newcastle / Hunter
PO Box 154 Hamilton NSW 2303
Ph: (02) 4961 5355
Fax: (02) 4962 3295
Email: lifeline@hunterlink.net.au
Lifeline, South Coast
PO Box 404
Wollongong NSW 2500
Ph: (02) 4228 1311
Fax: (02) 4228 0203
Email: llsc@1earth.net
Lifeline, Western Sydney
Locked Bag 5360
Parramatta NSW 2124
Ph: (02) 9891 6212
Fax: (02) 9891 2814
Email: lline_ws@cia.com.au
Mental Health Association NSW
MHA's mission is to promote opportunities for the people of NSW to achieve their optimal level of mental health through providing information services, education about protecting mental health, mutual support and advocacy services.
60-62 Victoria Road
Gladesville NSW 2111
Phone: (02) 9816 1611
Info Line: (02) 9816 5688
Info Line Toll Free: 1800 674 200
Fax: (02) 9816 4056
Email: mha@mentalhealth.asn.au
Website: www.mentalhealth.asn.au
Mental Health Community Consultative Group
Provide a forum that allows consumers, carers and service providers to become involved with mental health service planning, exchange information relevant to mental health, act as a lobby group to appropriate bodies to maximise mental health services on the Central Coast and address education needs of consumes and the public. They provide effective communication and strengthen networks between service providers, consumers, carers and the community. They advocate on behalf of consumers, carers and service providers.
PO Box 159
Kincumber NSW 2251
Phone: (02) 4369 4233
Email: ccarafmi@tac.com.au
Mental Health Coordinating Council
The Mental Health Coordinating Council (MHCC) is the peak body for non-government organisations (NGOs) working for mental health throughout New South Wales (NSW). MHCC's membership includes NGOs, both specialist and mainstream, and other bodies interested in mental health. As the peak body for NSW, MHCC aims to provide leadership and an independent public voice on mental health issues. MHCC facilitates effective linkages between the government, non-government and private sectors acting as the liaison body representing the views of our membership.
PO Box 668
Rozelle NSW 2039
Phone: (02) 9555 8388
Fax: (02) 9810 8145
Email: info@mhcc.org.au
Web: www.mhcc.org.au
Mental Illness Education Australia (NSW) Inc
Aim to promote greater understanding of mental health issues to dispel myths and prejudice surrounding mental health issues. MIEA targets young people, their teachers, school counsellors and the wider community in general.
PO Box 496
Drummoyne NSW 2047
Phone: (02) 9879 7602
Fax: (02) 9879 7573
Email: miea@ihug.com.au
Mid Western CAG Inc.
PO Box 2035
Orange NSW 2800
Phone: (02) 6360 2009
Fax: (02) 6360 7981
Email: mwcag@netconnect.com.au
Mind Matters Media
Produces a mental health magazine.
PO Box 642
Vaucluse NSW 2030
Phone: (02) 9365 7947
Fax: (02) 9365 7947
Email: admin@mindmattersmagazine.com.au
Website: www.mindmattersmagazine.com.au
Multicultural Disability Advocacy Association
MDAA aims to promote, protect and secure the rights and interests of people from a non-English speaking background with disability and their families and carers in NSW.
40 Albion Street
Harris Park NSW 2150
Phone: (02)9891 6400
Phone Toll Free: 1800 629 072
(TTY): (02) 9687 6325
Fax: (02) 9635 5355
e-mail: mdaa@mdaa.org.au
Web: www.mdaa.org.au
Multicultural Mental Health Centre
MMHA provides national leadership in mental health and suicide prevention for Australians from culturally and linguistically diverse (CALD) backgrounds.
Locked Bag 7118
Parramatta BC NSW 2150
Phone: (02) 9840 3333
Fax: (02) 9840 3388
Email: admin@mhaa.org.au
Web: www.mmha.org.au
My Doctor
A website providing information on a wide rage of conditions, including medication information.
Web: www.mydr.com.au
NSW Consumer Advisory Group
The NSW Consumer Advisory Group - Mental Health Inc (NSW CAG) is an incorporated body that provides an ongoing mechanism for Consumer and Carer input into mental health policy, service development, implementation and evaluation.
PO Box 1108
Rozelle NSW 2039
Phone: (02) 9556 9219
Fax: (02) 9555 1041
Email: nswcag@tpg.com.au
Web: www.mentalhealth.asn.au/members/nswcag/
Northern Sydney Health Area Mental Health Services
Mental health services for all ages are provided by community based services associated with Hornsby, Manly and Mona Vale, Royal North Shore Hospital and Ryde Hospitals. This includes 24 hour acute care services and community teams offering assessments, case management and follow up. Acute adult admissions are accepted at general hospital psychiatric units at Hornsby-Ku-ring-gai, Royal North Shore Hospital and Manly Hospital, with the Ryde Hunters Hill Service utilising an acute admission facility at Macquarie Hospital. Macquarie Hospital is a specialist psychiatric rehabilitation inpatient facility.
Cameron Bldg Macquarie Hospital
North Ryde NSW 1670
Phone: (02) 9887 5589
Helpline on 1300 302 980
Fax: (02) 9887 5678
Northern Sydney Health Consumer Network
NSH's aim is to empower consumers to participate in the decision making process at all levels of the Northern Sydney Area Health Service and at State and National levels where applicable. The objective is to skill consumers and empower them to meet and discuss with health workers on an equal basis to put forward the consumer viewpoint and advise on service delivery. Consumers participate in the following: attend and participate as consumer advocates/ consultants in committee meetings, conferences, workshops and working parties, locally and at area levels; establishing and managing consumer offices and consumer budgets; liaising with health workers on topics, ideas, concerns and suggestions; publishing newsletters; educating staff on consumer participation and advocacy; educating the community through public speaking; participating in staff development programs; special projects, eg. suicide prevention workshops, measuring consumer satisfaction through surveys and evaluation of consumer activities and researching consumer issues and concerns.
C/- Manager Clinical Projects Northern Sydney Mental Health
Cameron Building Macquarie Hospital Wicks Rd
North Ryde NSW 2113
Phone: (02) 9887 5867
Fax: (02) 9887 5678
Email: mwarby@doh.health.nsw.gov.au
Official Visitors Program
Principal Official Visitor
Mental Health Branch
NSW Department of Health
73 Miller Street
North Sydney NSW 2060
Phone Toll Free: 1800 208 218
Phone: 9391 9953
Fax: (02) 9391 9041
Peer Support Foundation
Dedicated to providing dynamic peer led learning programs that foster the physical, social and mental wellbeing of young people and the community.
2 Grosvenor Place
Brookvale NSW 2100
Phone: (02) 9905 3499
Fax: (02) 9905 5134
Email: peeroz@enternet.com.au
Website: www.peersupport.edu.au
People with Disabilities Incorporated
PWD is a national peak disability rights and advocacy organisation which provides people with disability with a voice of our own. We have a cross-disability focus - we represent the interests of people with all kinds of disability.
52 Pitt St
Redfern NSW
Australia
PO Box 666
Strawberry Hills NSW 2012
Australia
Phone: 02 9319 6622
Toll Free: 1800 422 015
Fax: 02 9318 1372
TTY: 02 9318 2138
TTY Toll Free: 1800 422 016
Email: pwd@pwd.org.au
Web: http://www.pwd.org.au
SANE
SANE Australia is a national charity helping people affected by mental illness through campaigns, education and research
PO Box 226
South Melbourne VIC 3205
Phone: (03) 9682 5933
Fax: (03) 9682 5944
Email: info@sane.org
Web: www.sane.org
Schizophrenia Fellowship of NSW
The Schizophrenia Fellowship of NSW Inc. is committed to improving the circumstances and welfare of people living with a mental illness, their relatives and carers, and professionals working in the area.
Locked Bag 5014
Gladesville NSW 1675
Phone: (02) 9879 2600
Fax: (02) 9879 2699
Email: info@sfnsw.org.au
Web: www.sfnsw.org.au
SOMA Health Association of Australia Ltd
Promotes improved diagnostic and treatment methods for chronic conditions affecting brain and body functioning such as schizophrenia, bipolar conditions, obsessions, depression, learning problems, concentration and so forth.
PO Box 7180
Bondi Beach 2026
Phone: (02) 9789 4805
Fax: (02) 9922 5747
Southern Community Welfare Inc.
SCW is a private, non-profit, public benevolent organisation that provides professional, innovative therapeutic services to families. SCW provides programs that address the areas of suicide prevention, deliberate self-injury, eating disorders, depression, child abuse, loss and grief, family breakdown and parenting skills.
2-4 Tea Gardens Avenue
Kirrawee NSW 2232
Phone: (02) 9545 0299
Fax: (02) 9521 6252
Web: www.scw.org.au
Suicide Prevention Australia Inc.
Hosts the Annual National Suicide Prevention Conference and is funded from time to time to support this role by the LIFE Framework, Australia's National Suicide Prevention Strategy.
PO Box K998
Haymarket NSW 2000
Phone: (02) 9557 3769
Fax: (02) 9299 9281
E-mail: jonine@eisa.net.au
Website: www.suicidepreventionaust.org
Sydney Counselling Service (STEPS)
Provides a wide variety of services, including a counselling and support team that can with issues such as low self-esteem, anxiety, depression, addiction, grief and trauma, or anything else that is making life difficult to cope with.
Level 4, 7 Help Street
Chatswood NSW 2067
Phone: (02) 9415 1301
Fax: (02) 9415 1361
E-mail: help@sydneycounselling.com.au
Website: www.sydneycounselling.com.au
Transcultural Mental Health Centre
TMHC s mission statement is to work in partnership with the community and mental health services to improve the mental health status of people of non-English speaking background (NESB) living in New South Wales and to ensure the provision of comprehensive mental health services.
4 Fleet Street
Parramatta NSW 2151
Phone: (02) 9840 3800
Phone Toll Free: 1800 648 911
Fax: (02) 9840 3755
e-mail: mailto:general@tmhc.nsw.gov.au
Web: www.tmhc.nsw.gov.au/
Triple Care Farm - Mission Australia
Triple Care Farm provides support for people aged 15 - 21 years with behavioural problems, abuse issues, homelessness, drug and alcohol issues or criminal offences.
188 Knights Hill Road
Robertson NSW 2577
Phone: (02) 4885 1265
Fax: (02) 4885 1563
Email: summersT@mission.com.au
Website: www.mission.com.au
Uniting Care Nareen Gardens
Uniting Care Nareen Gardens offers accommodation and outreach services for people with mental health problems.
5 Yakkalla Street
Bateau Bay NSW 2261
Phone: (02) 4332 5422
Fax: (02) 4334 1475
Western Riverina Community Care
PO Box 713
Griffith NSW 2680
Phone: (02) 6964 2201
Fax: (02) 6964 7585
Email: wrcc@care.org.au
Western Sydney Drugs and Alcohol Resource Centre Inc
Offers alcohol and other drugs training packages to meet the community s specific needs.
PO Box 541
Kingswood NSW 2747
Phone: (02) 4732 1999
Fax: (02) 4731 1911
Email: wesdarc@acay.com.au
Wollondilly Camden Family Support Service
WDFS is committed to providing the best possible service for all types of families from all backgrounds with dependant children. Services support families that live in Wollondilly and Camden areas. Families can contact them to ask for information; talk to someone for guidance, be supported when there is a crisis or stressful times or when they want change in their lives.
PO Box 16
Picton NSW 2571
Phone: (02) 4683 3488 or (02) 4683 3474
Fax: (02) 4683 3499
Email: wcfs@ispdr.net.au
Women and Mental Health
Women and Mental Health provide a network of women in the field of mental health as either consumers, advocates, workers, service providers or other interested women.
PO Box 1300
Rozelle NSW 2039
Phone: (02) 9828 6156
Fax: (02) 9828 6160
Email: sandra.hoot@swsahs.nsw.gov.au
Guardianship and Protection
The Guardianship Tribunal
The Guardianship Tribunal makes decisions in relation to the appointment of guardians and financial managers, or in relation to medical and dental consent, for people with disabilities who do not have the capacity to make their own decisions. The Tribunal may make a range of other orders as well.
2a Rowntree Street
Balmain NSW 2041
Phone: (02) 9555 8500
Phone Toll Free: 1800 463 928
TTY: (02) 9552 8534
Fax: (02) 9555 9049
Email:mailto:gt@gt.nsw.gov.au
Web: www.gt.nsw.gov.au
Office of the Protective Commissioner
The Protective Commissioner is an independent public official legally appointed to protect and administer the financial affairs and property of people unable to make financial decisions for themselves and where there is no other person suitable or able to assist.
Level 15, Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
P.O. Box A235
Sydney South NSW 1232
Phone: (02) 9265 3131
Toll Free: 1300 360 466
TTY: 1800 882 889
Fax: (02) 9265 3686
Email: opcmail@opc.nsw.gov.au
Web site: www.lawlink.nsw.gov.au/opc
Office of the Public Guardian
The Office of the Public Guardian (OPG) exists to promote the rights and interests of people with disabilities through the practice of guardianship, advocacy and education. The Guardianship Tribunal appoints the NSW Public Guardian as guardian of last resort and the Office is part of the Attorney General's Department.
When calling the OPG, people should ask to speak to the officer responsible for the person supported. If they cannot contact this person they should ask to speak to the Officer on duty. It is preferable that the person calling provide their name.
Level 16,
133 Castlereagh Street
Sydney NSW 2000
Phone: (02) 9265 3184
Toll Free Phone: 1 800 451 510
Urgent Decisions: (02) 9265 3184
Private Guardian Support Unit: (02) 9265 1441
Fax: (02) 9283 2645
Email: mailto:informationsupport@opg.nsw.gov.au
Web: www.lawlink.nsw.gov.au/opg
Employment and Rehabilitation
Active Employment
Active Employment provides assistance for people with a mental illness to obtain and maintain employment. Services include resume preparation, support in the workplace, job seeking skills, personal support, ongoing career counselling, job skills training, interpersonal skills development, job development and negotiation with employers. Their aim is to provide an appropriate level of support or training and support to consumers with a psychiatric disability that will assist them in maintaining successful employment.
Level 5 Macquarie House
169 Macquarie Street
Parramatta NSW 2150
Phone: (02) 9635 6300
TTY: (02) 9891 2231
Fax: (02) 9891 6334
Email: activemp@ozemail.com.au
Billabong Clubhouse
A psychosocial rehabilitation service for adults suffering from a mental illness. The program is relationship and work centred where members and staff work together to achieve positive vocational and social outcomes for members and the whole Clubhouse. Clubhouse is a community committed to each other s success. The Clubhouse is based on a guaranteed right to a place to come, to meaningful relationships, meaningful work, and a place to return to.
6 Darling Street
Tamworth NSW 2340
Ph: (02) 6766 9960
Fax: (02) 6766 9360
Email: bclubhouse_2@optusnet.com.au
Castle Personnel Services Inc
CPS helps people with a disability who want to find a job in open employment.
7/235 Derby Street
Cooks Hill NSW 2300
Phone: (02) 4929 7711
Fax: (02) 7929 7713
Email: castle@castlepersonnel.com.au
Website www.castlepersonnel.com.au
Choosing Your Path: Disclosure It's a Personal Decision
A website providing substantial information about options and pathways that people with disabilities can use in disclosing their disability in post secondary education and employment environments. The website also articulates the role and responsibilities of employers and educators in relation to disclosure.
Web: http://sites.uws.edu.au/rdlo/disclosure/
Counselling And Retraining For Employment
C.A.R.E. provides individual pre-vocational training, employment assistance and support services for people with mental health issues. They also help assist people who are already employed, and whose job becomes in jeopardy due to mental health issues, through their job rescue program.
196 Liverpool Road
Enfield NSW 2136
Ph: (02) 9745 1529
Fax: (02) 9744 7291
Email: care.iw@nautilus.org.au
Coffs Harbour Employment Support Service
CHESS provides employment and vocational support for people living with a mental illness to re-enter the work force.
PO Box 1585
Coffs Harbour NSW 2450
Phone: (02) 6651 5911
Fax: (02) 6651 5844
Email: chess@hot.net.au
Commonwealth Department of Family and Community Services
The FACS portfolio is responsible for a broad range of social policy issues affecting Australian society and the living standards of Australian families, communities and individuals. The portfolio is responsible for income support, housing policy, community support, disability services, child care services and family issues, including family payments, child support and family relationships.
GPO Box 7788
Canberra Mail Centre ACT 2610
Toll Free Phone: 1300 653 227
TTY Toll Free: 1800 260 402
Fax: (02) 6244 8499
Web: www.facs.gov.au
Office of Disability
Phone: (02) 6244 7700
Fax: (02) 6244 7976
Participation Strategies Branch
Phone: (02) 6244 7975 or (02) 6244 8563
Fax: (02) 6244 7350
Disability Service Reforms Branch
Phone: (02) 6244 6900 or (02) 6244 6904
Workplace Modification and Wage Subsidy Scheme
Phone Toll Free: 1800 116 030
Supported Wages Scheme
Phone Toll Free: 1800 065 123
CRS Australia (formerly The Commonwealth Rehabilitation Service)
CRS Australia delivers vocational rehabilitation services to Australian citizens or residents who have an injury, disability or health condition. They assist people who have a disability or injury to get a job or return to their job.
Phone: (02) 6212 2900
TTY: (02) 9242 4872
Free Call: 1800 277 277
Web: www.crsaustralia.gov.au
Department of Ageing, Disability and Home Care
DADHC is responsible for administering the Home and Community Care Program (HACC), the Disability Services Program and the Ageing Program.
Head Office
Level 5, 83 Clarence Street
Sydney NSW 2000
Tel: (02) 8270 2000
TTY: (02) 8270 2167
Central Office for the Home Care Service NSW
Level 3, 6 Parkes Street
Parramatta NSW 2150
PO Box 3004
Parramatta NSW 2124
Phone: (02) 9689 2666
Fax: (02) 9689 2879
Email: info@dadhc.nsw.gov.au
Web: www.dadhc.nsw.gov.au
NSW Department of Industrial Relations
The NSW Department of Industrial Relation s charter is to administer a number of NSW statutes, the most significant of which is the Industrial Relations Act 1996.
1 Oxford Street
Darlinghurst NSW 2010
PO Box 847
Darlinghurst NSW 1300
Phone: 131 628
Award Enquiry Service: 131 628
Fax: (02) 9020 4700
Web: www.industrialrelations.nsw.gov.au/
Hunter Joblink Inc
Joblink helps people with a psychiatric disability who want to work in its supported employment program by providing supported employment and accredited vocational training in the fields of hospitality, horticulture and administration.
PO Box 118
Newcastle NSW 2300
Ph: (02) 4924 6773
Fax: (02) 4924 6771
Email: kathymorrison-holt@hunter.health.nsw.gov.au
Macarthur Disability Services
MDS provides a range of services for people with disabilities in the South Western Sydney area.
PO Box 284
Campbelltown NSW 2560
Phone: (02) 4621 8400
Fax: (02) 4628 4006
Email: macper@mdservices.com.au
Web: www.mdservices.com.au
New Horizons Enterprises Limited
New Horizons supports adults with psychiatric, intellectual disability, acquired brain injury or dual diagnosis.
15 Twin Road
North Ryde NSW 2113
Ph: (02) 9887 4111
Fax: (02) 9887 2823
Email: newhorizons@ozemail.com.au
Psychiatric Rehabilitation Association
PRA undertakes a full range of psychiatric rehabilitation activities including accommodation, supported employment, job placement and support other community psychosocial programs. Programs are available in inner City Sydney, Parramatta, Liverpool, West Ryde, Illawarra and Newcastle.
153-167 George Street
Redfern NSW 2016
Ph: (02) 9319 6868
Fax: (02) 9319 3254
Open Employment
Open Employment is a free government funded program that provides support and assistance for people with a mental health issue to gain and maintain employment. The program offers assistance with career counselling, resumè preparation, job applications, training for interviews, job search activities and advice and referrals to other support services.
PO Box 683
Lismore NSW 2480
Ph: (02) 6621 7197
Fax: (02) 6622 1165
Email: bwilliams@hotlineservices.com.au
Website: www.hotlineservices.com.au
Personnel Employment Albury Wodonga
Personnel Employment provides quality employment and training services for employers and people with a disability. Specialist staffing solutions including job matching, on-site training, post placement and financial assistance.
440 Wilson Street
Albury NSW 2640
Ph: (02) 6041 1577
Fax: (02) 6041 221
Email: solutions@personnelemployment.com.au
http://employment.byron.com.au/agencies/personnel_employment_albury-wodonga_inc.htm
Pioneer Clubhouse
Pioneer provides a psychosocial rehabilitation service for adults suffering from mental illness. The program is relationship and work centred where members and staff work together to achieve positive vocational and social outcomes for members and the whole Clubhouse. Clubhouse is a community committed to each other s success. The Clubhouse is based on a guaranteed right to a place to come, to meaningful relationships, meaningful work, and a place to return to.
Quirk Road
Balgowlah NSW
Phone: (02) 9907 9999
Fax: (02) 9948 3980
Email: pioneer@ans.com.ai
Web: www.ans.com.au/~pioneer/
Progressive Employment Personnel
PEP helps people with a psychiatric disability choose, attain and maintain open employment. PEP offers clients and employers a professional service with ongoing support free of charge.
Suite 21/14 Edgeworth David Ave
Hornsby NSW 2077
Ph: (02) 9482 3055
Fax: (02) 9482 3138
Email: met@pepinc.org.au
Website: www.pepinc.org.au
On Track
On Track is a non-profit organisation providing supported employment, housing options and respite for people with mental illness. Accommodation includes a twenty four-hour support hostel, respite, satellite homes and several one bedroom long- term units. The organisation aims to provide these services with participation and management by consumers at all levels.
34 Cunningham Street
South Tweed Heads NSW 2486
Ph: (07) 5524 9732
Fax: (07) 5524 9335
Email: trvf@norex.com.au
http://on-track.no-ip.com
Westworks Incorporated
Westworks is a small business that employs people with a mental illness. Based at Penrith and Katoomba, it employs people in lawn and garden maintenance, cleaning, auto valet and catering.
67 Derby Street
Penrith NSW 2750
Ph: (02) 4721 8187
Fax: (02) 4721 1892
Email: westworks@pnc.com.au
Website: www.westworks.org.au
Accommodation
The Aged Care Rights Service
The Aged-care Rights Service Inc (TARS) is an advocacy service in NSW for older residents of nursing homes, hostels and retirement villages and people receiving Community Aged Care Packages (CACP).
Suite 505, Level 564 Kippax Street
Surry Hills NSW 2010
Phone: (02) 9281 3600
Toll Free: 1800 424 079
Fax: (02) 9281 3672
Email: tars@tars.com.au
Web: www.tars.com.au
Aftercare
Aftercare provides support services throughout Sydney Metropolitan Region for people living with mental illness or intellectual disability.
3/3 Wharf Road
Leichhardt NSW 2040
Phone: (02) 9810 7100
Fax: (02) 9810 1905
Email: acare@ozemail.com.au
Website: www.acare.com.au
Alice's Cottages Inc.
Alice's provides medium term accommodation for women with a history of psychological distress and their dependent children.
PO Box 21
Doonside NSW 2767
Phone: (02) 9622 9791
Fax: (02) 9831 7145
Email: alicescottagesinc@hotmail.com
Association to Resource Co-operative Housing
http://www.arch.asn.au/
B. Miles Women's Housing Scheme
B.Miles provides supportive accommodation in a non-institutional environment for up to 18 months for women (without dependent children) with a mental illness.
15 Havelock Avenue
Coogee NSW 2034
Phone: (02) 9665 0666
Fax: (02) 9665 0604
Email: bmiles@nectar.com.au
Ballina Community Network
BCN provide secure and affordable supported housing options to people who have a mental illness in Ballina.
71 Tamar Street
Ballina NSW 2478
Phone/Fax: (02) 6686 2033
Email: bcn@lis.net.au
Bay Ami
Bay Ami provides medium to long-term accommodation options, as well as support to people in the Byron Shire who are most affected by mental illness.
PO Box 10
Mullumbimby NSW 2482
Phone: (02) 6684 1765
Fax: (02) 6684 3295
Email:bayami@linknet.com.au
Centacare Psychiatric Rehabilitation Service
Centacare - PRS provides accommodation support for people with a mental illness.
PO Box 104
Port Macquarie NSW 2444
Phone: (02) 6584 0704
Fax: (02) 6584 0724
Email centacare@priority1.com.au
Charmian Clift Cottages
Charmian Clift provides stable supported accommodation for women living with a mental illness and their dependant children.
PO Box 64
Doonside NSW 2767
Phone: (02) 9622 3066
Fax: (02) 9831 1995
Email: nancy.coster@charmiancliftcottages.org
City of Sydney Homelessness Services
http://www.cityofsydney.nsw.gov.au/Community/HomelessnessServices/Default.asp
Clarence Valley Community Program
CVCP provides residential hostel accommodation for people who have a mental illness.
PO Box 889
Grafton NSW 2460
Phone: (02) 6642 7257 Fax: (02) 6643 2203 Email: cvcp@nor.com.au
Consumer Trader and Tenancy Tribunal
The CTTT is a service for determination and resolution of trade and social disputes throughout NSW.
Level 12, 175 Castlereagh Street
Sydney NSW 2000
Toll free: 1300 135 399
Fax: 1300 135 247
Email: ctttenquire@cttt.nsw.gov.au
Web: www.fairtrading.nsw.gov.au/corporate/cttt.html
Department of Ageing, Disability and Home Care
www.dadhc.nsw.gov.au
Department of Housing, NSW
www.housing.nsw.gov.au
Home and Community Care Program (HACC)
6 Parkes St
Parramatta NSW 2150
Phone: (02) 9689 2666
Seniors Information Service: 13 12 44
Translating and Interpreting Service: 131450
Web: www.homecare.nsw.gov.au
Independent Community Living Association
ICLA provides secure and affordable accommodation and support services for people who have a mental illness.
Suite 76, 7th Floor 8-24 Kippax Street
Surry Hills NSW 2010
Phone: (02) 9281 3338
Fax: (02) 9281 3339
Email: info@icla.org.au
Web: www.icla.org.au
Homeless Persons Information Service
HPIC is telephone information and referral service for those in the community who are homeless, or a risk of homelessness, and the services that may assist homeless people. It provides professional assessments and referrals for clients seeking accommodation and support services within NSW.
Phone: (02) 9265 9087
Toll Free Phone: 1800 234 566
Housing Appeals Committee
www.hac.nsw.gov.au
The Marian Centre
The Marian Centre is a women's refuge providing up to 6 months supported accommodation for women (including single women) and their dependant children.
PO Box 48
Summer Hill NSW 2130
Phone: (02) 9560 7788
Fax: (02) 9564 1087
Email: marian@s054.aone.net.au
Mental Health Reconnect
Mental Health Reconnect aim to prevent youth homelessness where mental health concerns are suspected with a young person or within the family.
PO Box 600
Darlinghurst NSW 1300
Phone: (02) 9357 5422
Fax: (02) 9357 5488
Email: kim.eggleton@aue.salvationarmy.org
Mid North Coast Mental Health - Southern
MNCMH provides mental health services to all age groups. Acute services are provided in inpatient units in Coffs Harbour, Port Macquarie and Taree.
64 Pultney Street
Taree 2430
Phone: (02) 6592 9407
Fax: (02) 6592 9622
Email: JFrost@doh.health.nsw.gov.au
Moomba Accommodation Services
MAS assists people with a mental disorder to live independently in the community by providing residential support based on individual needs and available resources.
8 Susan Close
Coffs Harbour NSW 2450
Phone: (02) 6651 1246
Fax: (02) 6651 1246
NSW Federation of Community Housing Associations
http://www.communityhousing.org.au/nswfha
Newtown Boarding House Project
This Project promotes community integration, independence and improved quality of life for residents of licensed boarding houses.
PO Box 19
Newtown NSW 2042
Phone: (02) 9516 4755
Fax: (02) 9519 2509
Email: bhp.nnc@ihug.com.au
Website: www.newtowncentre.org
Northern Rivers Fellowship
NRF provides crisis refuge and respite care for homeless people living with a mental illness.
103 Wyrallah Road
East Lismore NSW 2480
Phone: (02) 6622 0399
Fax: (02) 6622 0610
Email: nrf@lis.net.au
Office of Fair Trading
The role of the NSW Office of Fair Trading within the Department of Commerce is to safeguard consumer rights and to advise business and traders on fair ethical practice.
Level 4, 234 Sussex Street
Sydney NSW 2000
Ph: (02) 9377 9100
Toll Free: 1800 451 301
TTY: (02)9377 9099
Rental Bond Information
Ph: (02) 9377 9000
Toll Free: 1800 422 021
Fax: (02 9283 1508
Web: www.fairtrading.nsw.gov.au
Older Persons Tenants Service
The Older Persons Tenants Service (OPTS) is a state-wide (NSW) service for tenants over 55. It works in cooperation with local tenants services to cater for the specific needs of older tenants. OPTS also provides a service to all NSW protected tenants, regardless of age.
Hours of operation: Mon - Fri 9am - 5pm
Address:
Level 3, 25 Cooper Street
Surry Hills
NSW 2010
Phone: 02 9281 9804
FreePhone: 1800 451 488
Fax: 02 9281 6875
Email: opts@cpsa.org.au
Website: OPTS website
Park and Village Service
Parks and Village Service is a specialist service dealing with residential parks (caravan parks and manufactured home estates). PAVS primary function is to provide resources and back-up on residential park issues to the Tenants Advice & Advocacy Services (TAAP) network.
PAVS also provides community education and training for Tenancy workers, community workers and park residents, as well as conducting policy work on residential parks issues.
Pavs main aim is to ensure tenants of residential parks know and can access their rights.
Hours of operation: Monday - Friday 9 - 5pm with message facility.
Address:
Level 3, 25 Cooper Street
Surry Hills
New South Wales 2010
Phone: 02 9281 7967
Fax: 02 9281 9729
Email: pavs@cpsa.org.au
Website: PAVS website
Psychiatric Rehabilitation Association
PRA undertakes a full range of psychiatric rehabilitation activities including accommodation, supported employment, job placement, and support other community psychosocial programs.
153-167 George Street
Redfern NSW 2016
Phone: (02) 9319 6868
Fax: (02) 9319 3254
Real Estate Institute of NSW
As the authoritative and credible voice for the property industry, the Institute plays a pivotal role in lobbying government for economic and regulatory policy which will contribute to the market climate in general and property ownership in particular.
30-32 Wentworth Ave
Sydney NSW 2000
Phone: (02) 9264 2343
Fax: (02) 9267 9190
Email: info@reinsw.org.au
Web: www.reinsw.com.au
The Aged-care Rights Service (TARS), NSW Advocacy Service
Level 4
418A Elizabeth St
Surry Hills NSW 2010
ph: (02) 9281 3600
fax: (02) 9281 3672
Country callers: 1800 424 079
web: http://www.tars.com.au
email: tars@tars.com.au
Hours: Mon-Fri 9.00 am 4.30 pm
The Richmond Fellowship Of NSW
RFNSW provides supported accommodation for people with a mental illness.
28 Ross Street
Glebe NSW 2037
Phone: (02) 9660 4833
Fax: (02) 9660 8592
Email: headoffice@rfnsw.org.au
Tenants' Union / Tenants' Advice and Advocacy Services
To find your local service, visit the Tenant's Union at this address: http://www.tenants.org.au/
The Station Ltd.
The Station provides front line services, information and education programs for long-term homeless people.
82 Erskine Street
Sydney NSW 2000
Phone: (02) 9299 2252
Fax: (02) 9299 4716
Email: thestation@tpg.net.au
Stepping Out Housing Program
Stepping Out is a community organisation run by women for women survivors of sexual assault and their children.
PO Box 507
Leichhardt NSW 2040
Phone: (02) 9550 9398
Fax: (02) 9560 6549
Tenants' Union of NSW
The Tenants' Union (TU) is a specialist Community Legal Centre that aims to represent the interests of all tenants in NSW. This includes private and public tenants, boarders and lodgers and residential park residents.
73 Pitt Street
Redfern NSW 2016
Phone: (02) 9698 5975
Web: www.tenants.org.au/
Youth Emergency Accommodation Line
Phone: (02) 9318 1531
Toll Free Phone: 1800 42 48 30.
Children and Young People
Commission for Children and Young People
The Commission is an independent organisation that advocates for the children and young people of NSW.
Level 2, 407 Elizabeth Street
Surry Hills NSW 2010
Phone: (02) 9286 7276
TTY: (02) 9286 7286
Fax: (02) 9286 7267
Email: kids@kids.nsw.gov.au
Web: www.kids.nsw.gov.au/
National Children's and Youth Law Centre
The National Children's and Youth Law Centre is Australia's only national community legal centre dedicated to addressing human right issues for children and young people through legal change. The touchstone for the NCYLC is the UN Convention on the Rights of the Child, which celebrated its 10th anniversary in December 2000.
C/- University of NSW
32 Botany Road
Sydney NSW 2053
Phone: (02) 9398 7488
Fax: (02) 9398 7416
Email: ncylc@unsw.edu.au
Web: www.ncylc.org.au
ON FIRE!
ON FIRE promotes the mental health and well being of young people living in Sydney, whose parents or siblings have mental health issues.
C/- The Schizophrenia Fellowship of NSW Inc
Locked Bag 5014
Gladesville NSW 1675
Phone: (02) 9879 2600
Fax: (02) 9879 2699
Email: onfire@sfnsw.org.au
Web: www.sfnsw.org.au/hwh/young.htm
Benefits and Allowances
Centrelink
Centrelink is a government agency delivering a range of Commonwealth services to the Australian community. Centrelink is set up so people can get more of the help they need in one place.
Customer Service Toll Free: 1 800 050 004
TTY Toll Free: 1800 810586
For information or an appointment: 13 1021
For languages other than English: 13 1202
Looking for work: (21 years +): 13 2850
Looking for work (under 21): 13 2490
Retirement: 13 2300
Disability: 13 2717
Parents and guardians: 13 6150
Youth Allowance: 13 2490
Austudy: 13 2490
Abstudy: 13 2317
Isolated Children: 13 2318
Pensioner Education Supplement: 13 2490
TTY customer relations: 1800 000 567
TTY payment enquiries: 1800 810 586
Employment Services: 13 2850
Job Network: 13 6268
Family Assistance Offices: 13 6150 and 13 1305
Teletypewriter for Hearing Impaired
Carer Resource Centre: 1800 242 636
Carer Respite Centre: 1800 059 059
Web: www.centrelink.gov.au
Combined Pensioners and Superannuants Association of NSW
CPSA is a non-profit, non-party-political, membership association representing pensioners of all ages, superannuants and low-income retirees
Level 13, 25 Cooper St
Surry Hills NSW 2010
Phone: (02) 9281 3588
Phone Toll Free: 1800 451 488
Fax: (02) 9281 9716
Web: www.cpsa.org.au
Home and Community Care Program
6 Parkes St
Parramatta NSW 2150
Phone: (02) 9689 2666
Seniors Information Service: 13 12 44
Translating and Interpreting Service: 131450
Web: www.homecare.nsw.gov.au
Social Security Appeals Tribunal
The SSAT is a statutory body established to review decisions made in relation to social security, education or training payments.
Level 11, 157 Liverpool St
Sydney NSW 2000
Phone: (02) 9202 3400
Phone Toll Free: 1800 011 140
TTY Toll Free: 1800 060 116
Fax: (02) 9202 3499
Web: www.ssat.gov.au
National Welfare Rights Centre
The purpose of the NWRN is to assist its member organisations, individual Welfare Rights services throughout Australia.
Level 5, 414 Elizabeth St
Surry Hills NSW 2010
Phone: (02) 9211 5300
Phone Toll Free: 1800 226 028
TTY: (02) 9211 0238
Fax: 9211 5268
Email: welfarerights@welfarerights.org.au
Web: www.welfarerights.org.au
Carers
Carers NSW
Carers NSW provides a range of support and information services for carers and lobbies on behalf of carers in NSW. The association represents people who care for a relative or friend who has a disability or chronic illness.
Level 17, 323 Castlereagh Street
Sydney NSW 2000
Ph: (02) 9280 4744
Fax: (02) 9280 4755
Carers Line: 1800 242 636
Email: contact@carersnsw.asn.au
Website: www.carersnsw.asn.au
Carers Support Unit
CSU provides information, advocacy education and support for carers of people living with a mental illness (including family and friends).
Schizophrenia Fellowship of NSW Inc
Locked Bag 5014
Gladesville NSW 1675
Phone: (02) 9879 2600
Fax: (02) 9879 2699
Email: csu@sfnsw.org.au
Web: www.sfnsw.org.au