FREE WEBINAR – NDIS Quality & Safeguards: Complaints, Incident Management, HR, Continuity of Supports & COVID-19
Thu 28th May 11:00am-12:00pm
Join this webinar to learn four key topics of the Core Module of NDIS Practice Standards for psychosocial service providers. We are going to cover the following practice standards:
Feedback and Complaints Management
Human Resource Management
Continuity of Supports and COVID-19 Update
This FREE webinar will feature:
Graham Humphreys, Director of Complaints for NSW/ACT NDIS – Quality and Safeguards Commission (NDIS Commission)
Kate Wilson, Quality and Safety Manager, One Door Mental Health
Christine Regan, State Director NSW and ACT, NDIS Quality and Safeguarding Commission
This webinar is designed to provide key information and practical examples about the provider registration process. NDIS Commission is going to discuss guidance regarding continuity of support for NDIS registered providers during and ensuing the COVID-19 outbreak.
After attending this webinar you will be able to:
- Describe the participant outcomes and quality indicators for Complaints Management, Incident Management, Human Resources Management and Continuity of Supports.
- Identify relevant documentation (policies and procedures) and practices specific to psychosocial service providers that can meet these outcomes and quality indicators.
- Identify pitfalls to avoid in preparing your self-assessment and onsite audit/s against the NDIS Practice Standards.
- Understand benefits to participants and the organisation of a successful implementation of a Quality System aligned with the NDIS Practice Standards.
This LIVE CAPTIONED webinar will be an opportunity for attendees to share questions and learnings with other service providers on achieving increasing alignment between service delivery practice and the NDIS Practice Standards. We will have a live Q & A where viewers can ask questions, participate in live polling and comment on the project. After registration you will receive a link seeking questions for speakers ahead of the webinar.
This webinar is for managers, team leaders, service coordinators, mental health or peer workers, or if you’re just wondering about how the NDIS Practice Standards and Quality Indicators apply for psychosocial support service delivery.
For further information or to submit a question for the webinar please contact: Vanessa Bell – LD Projects Officer email@example.com